Printer & Fax Repair Program
Customer satisfaction is our number one priority
At Buckmaster Office Solutions, customer satisfaction is and always has been our first priority. In fact, we’ve built our business on it. Our experience over the past 50 years has proven to us that product quality alone is not enough to meet the demanding needs of the office environment. We believe that customer satisfaction is our primary measure of success, and that after the sale service and support is crucial to providing you with a productive and cost-effective office.
Because customer satisfaction is a core value for Buckmaster, we have a series of service-related guarantees we present to each of our customers. Click here for more information on Buckmaster Office Solutions customer service guarantees.
Our Service Manager, Perry Craber, is personally accessible to all of our customers and is committed to providing the best service and support available. He believes that the most important person he comes in contact with is the customer. If you ask him who we work for, he will immediately tell you “Our customers.” They are the reason that we are able to conduct business and are in business. He says, “I pride myself on the fact that customer satisfaction is the number one priority of the service department. Any program or procedure that we implement is always based on striving to benefit the customer. Even though we are dealing with high tech, increasingly complex document management solutions, our service philosophy is simple:
- Respond Fast
- Fix it Fast
- Fix it Right
Our commitment to customer satisfaction is backed by our outstanding service department, comprised of well-trained certified technicians with collective industry experience of over 150 years. Mr. Craber has been with Buckmaster for 24 years, and the average tenure of each technician is over 10 years. Our service technicians drive company-owned and maintained vehicles, and we have an extensive parts inventory.
When you call our office, you will always talk to a live person during normal business hours. We have a service dispatcher and in-house technicians that are always available for any questions that may arise.
We believe that our customers can provide the best evaluation of our service. Every day our service support team randomly contacts customers to ensure the following:
- Were we prompt in responding to your service request?
- Was your equipment repaired properly?
- Was the technician courteous?
- Are there any comments you would like to make regarding our service?
Once the data is gathered, we publish a report every two weeks with the results.
Contact us today to experience our service for yourself.
